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Data Protection Guidelines

Datenschutzrichtlinie

Data Protection and Privacy Policy

Below is the comprehensive Data Protection and Privacy Policy for CampSoft.ch by ShopOnDemand GmbH (the “Service,” “we,” “us,” or “our”). It reflects the details provided, adheres to Swiss data protection regulations (revDSG), and includes essential references that align with broader international standards.

1. Data Controller and Owner

Data Controller / Owner:
CampSoft.ch by ShopOnDemand GmbH
Stockhornstrasse 7,
3114 Wichtrach, Switzerland
Phone: +41 (0)31 508 14 94
UID: CHE-263.931.081
Email: hello@campsoft.ch

For privacy-specific inquiries or data protection requests, contact:
Email: data-protection@shopondemand.ch

2. Scope and Applicability

This Data Protection and Privacy Policy applies to all users (“User” or “you”) of our SaaS platform CampSoft.ch and associated services, including any websites, applications, and booking features. We are committed to safeguarding personal data in compliance with the Swiss Federal Act on Data Protection (revDSG). Where applicable, we also endeavor to meet high-level international standards, including the principles of the EU General Data Protection Regulation (GDPR).

3. Types of Personal Data We Collect

3.1. User-Provided Information

  • Identification Data: First Name, Last Name, and, where applicable, address and/or phone number.
  • Contact Details: Email addresses, phone numbers.
  • Booking-Related Data:
    • Vehicle identity plate
    • Date of booking
    • Date/time of arrival and departure
  • Business/Payment Information: For payment processing (see Section 7).

3.2. Automatically Collected Data

  • Cookies: We use essential session cookies to facilitate basic functionality. Additionally, we use internal analytics cookies to improve our services. No other tracking cookies or pixels (e.g., for behavioral profiling) are used without user consent.
  • Note on IP Addresses/Logs: We do not retain IP addresses or detailed usage logs beyond minimal technical logs for short-term security and debugging.

4. Legal Basis for Processing

We process personal data primarily:

  • To fulfill contractual obligations (e.g., managing your bookings).
  • Based on legitimate interests to maintain and enhance our services (e.g., essential analytics).
  • To comply with legal obligations under Swiss law (e.g., record-keeping for financial transactions).

Where revDSG or other regulations require explicit consent (for example, in certain analytics or marketing contexts), we will seek such consent as needed.

5. Purposes of Processing

We collect and process your personal data for the following purposes:

  1. Providing and Managing Bookings: We handle personal data you submit when making or managing bookings through our SaaS.
  2. Customer Support: We use your data to respond to inquiries, provide assistance, and deliver updates related to CampSoft.ch.
  3. Payment Processing: We share limited transaction details with our payment processor(s) to complete payments securely (see Section 7).
  4. Analytics: We use Google Analytics and Matomo to understand traffic volumes and user flows, strictly for improving our platform.
  5. Marketing & Remarketing: If you opt in, we may use your contact information for direct marketing or newsletters. We also use Google Ads, Facebook Ads, LinkedIn Ads, and releva.nz Ads for remarketing purposes.
  6. Maintenance & Security: We employ standard security measures (e.g., firewalls, encrypted connections) to protect data on our servers.

6. Third-Party Services and Integrations

6.1. Hosting

IBB Datacenter in Basel, Switzerland
Data is stored on Swiss servers compliant with high-level (banking-standard) security measures.

6.2. Analytics

  • Google Analytics (Google Inc.)
  • Matomo

These services gather anonymized usage information (e.g., page views, session durations) to help improve platform performance.
Google Privacy Policy, Matomo Privacy Policy

6.3. Advertising and Remarketing

  • Google Ads (Google Inc.)
  • Facebook Ads (Meta Platforms, Inc.)
  • LinkedIn Ads (LinkedIn Corporation)
  • releva.nz Ads

We use these platforms for ad placement and remarketing. These services may place or read cookies in your browser to tailor advertisements. You can opt out of interest-based ads directly with these platforms or via your browser settings.

6.4. Social Media Integrations

  • Facebook, LinkedIn, X/Twitter, PinCamp

We may include “Like” or “Share” buttons. By interacting with these widgets, you may share personal information with these social networks. Please refer to each platform’s privacy policy for details.

6.5. Payment Providers

  • wallee Schweiz

We use wallee for secure payment transactions. Only the minimum data necessary for the transaction (e.g., name, payment details) is transmitted.
wallee Privacy Policy

6.6. Booking Management Platforms / Customer Support / Newsletter

  • CampSoft.ch (Switzerland)
  • HotSoft.ch (Switzerland)

These platforms help us manage bookings, provide support, or send newsletters. We share or store user data with these providers only as required for service fulfillment.

7. Data Retention

We retain personal data for 5 years, unless legal obligations (e.g., tax or accounting regulations) require longer storage. We delete or anonymize data when it is no longer necessary for the purposes for which it was collected, or upon verified request, provided that no overriding legal obligations exist.

8. Data Subjects’ Rights

Under Swiss data protection law (revDSG) and, where applicable, other regulations, you have the right to:

  • Access your personal data and request a copy of it.
  • Rectify inaccurate or incomplete data.
  • Request Deletion of personal data no longer required for processing.
  • Object to or restrict certain data processing activities, where permissible by law.
  • Data Portability if relevant and technically feasible.

To exercise these rights, please email data-protection@shopondemand.ch. We will respond to your request as soon as possible, typically within 30 days, in compliance with applicable legal timelines.

9. International Data Transfers

We do not transfer personal data outside Switzerland or the EU/EEA. If, in exceptional cases, we collaborate with third parties operating outside these jurisdictions, we will ensure compliance with Swiss data protection standards or adopt recognized safeguards (e.g., Standard Contractual Clauses) before transferring any data.

10. Cookie Policy

10.1. What Are Cookies?

Cookies are small text files stored on your device by websites you visit. They help websites function properly and enhance user experiences.

10.2. Categories of Cookies We Use

  • Essential Cookies: Necessary for the operation of our website and SaaS platform (e.g., session cookies).
  • Internal Analytics Cookies: Used with Google Analytics and Matomo to understand user interactions (page visits, session durations). All data is anonymized for analytical purposes, and we do not profile individual users.

10.3. Managing Cookies

Most browsers allow you to refuse or accept cookies. However, blocking essential cookies may prevent the website from functioning correctly. Consult your browser’s help pages for instructions on how to manage cookie preferences.

11. Security Measures

We maintain appropriate administrative, technical, and physical safeguards to protect against unauthorized access or disclosure of personal data. Our servers are maintained in a Swiss datacenter (banking standard), ensuring robust security and redundancy.

12. Children’s Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect data from minors. If you believe we have inadvertently collected such data, contact us at data-protection@shopondemand.ch to request deletion.

13. Changes to This Policy

We reserve the right to modify this Data Protection and Privacy Policy at any time. Updates will be published on this page with a new “Last Updated” date. Continued use of our services after such modifications constitutes acceptance of the revised terms.

14. Contact Us

If you have questions or concerns regarding our Data Protection and Privacy Policy, or if you wish to exercise any data protection rights, please contact us at:

Email: data-protection@shopondemand.ch
Phone: +41 (0)31 508 14 94
Postal Address: CampSoft.ch by ShopOnDemand GmbH, Stockhornstrasse 7, 3114 Wichtrach, Switzerland

Last Updated: February 06, 2025

Reference to revDSG

This Data Protection and Privacy Policy is prepared in fulfillment of the requirements of the Swiss Federal Act on Data Protection (revDSG), reflecting updated obligations for data controllers within Switzerland. Where applicable, we also strive to align with data protection best practices outlined in the EU’s GDPR.

CampSoft.ch by ShopOnDemand GmbH
Stockhornstrasse 7
3114 Wichtrach, Switzerland
hello@campsoft.ch